Tickets and conversation
Public replies the requester sees and internal notes they never do, visibly different, so nobody posts one in the wrong place. Attachments inherit the visibility of the reply they sit on.
Ticketing & Support System
Every request, owned, measured
Every request, owned, measured
and never lost.
Resolve gives your team one place to raise, route, answer and measure every request, with deadlines counted in your working hours and reports that come from the same records your team works in.
Running today, on real data · No credit card · No sales spam
0 reports, built in
0 live SLA states
0 custom field types
0 languages, Arabic & English
Multi tenant
The problem
Requests arrive everywhere. Then they get lost.
Email, phone, chat and the corridor conversation. Four channels, one outcome, work slips through the cracks.
- Requests land in four places and are lost in all four.
- Nobody is sure who owns what, so things get answered twice, or never.
- "How are we doing?" is answered from a spreadsheet somebody keeps by hand.
- There is no record of what was promised, so no way to know it was met.
What Resolve does about it
- Every request becomes a ticket with an owner, a deadline and a conversation.
- One department owns it; one person is responsible for it at any moment.
- Deadlines are measured in your working hours, not around the clock.
- Every change is recorded: what, who, when.
- The reports come from the same records the team works in, so they are never stale.
Why Resolve
Built on four ideas the whole system rests on
Not another sprawling suite with an AI badge. A focused service desk that tells you the truth.
Honest measurement
Live counts describe now; flow figures describe the period you chose. SLA compliance is left blank, not shown as 100%, when nothing was measured.
Working hours SLAs
A ticket raised at 5pm on Thursday is not judged overnight. Deadlines respect your calendar, your shifts and your public holidays.
Configure it yourself
Roles, workflow, SLAs, custom fields, templates and routing, all changed by an administrator and applied at once. No developer, no deployment.
Secure by default
Multi tenant to the core. Every query scoped to the company and to what the caller may see. Not security you configure, security that is already on.
Everything you need
A complete service desk, out of the box
From the first request to the monthly report, the whole lifecycle in one place.
Automatic assignment
Conditions on department, category and severity, tried in your order, first match wins. Specific agent, least loaded, round robin or skill based. It runs the moment a ticket is raised.
SLAs and escalation
First response and resolution targets per severity, narrowed by department. Five live states, on track, at risk, escalated, breached, paused, and a background job that warns, escalates and breaches exactly once.
Dashboard and 12 reports
Live state and period performance in one place, filtered by date, department, severity, status, category and SLA state. Twelve reports, each answering one question, ready to leave as CSV, Excel or PDF.
Notifications and live updates
People hear about tickets they take part in, and nothing else. The page updates live without a refresh, and the requester is excluded from internal notes and SLA events by a rule no configuration can override.
Custom fields and templates
Ask for what your organisation actually needs, such as asset number, floor or start date, across nine field types. Turn a repeated request into a short, focused template with its own shareable link.
Roles are data, not code
Rename a role, change what it can do, or invent a new one, with no deployment. A person can hold several; their permissions are the sum. Hiding a link is never the security, a typed address is refused too.
Transfer and collaboration
Move ownership to another team without restarting the SLA clock, or ask another department a question while keeping the ticket. Link tickets as duplicate, related or parent; the system refuses to create a loop.
Satisfaction and reopens
Once resolved, the requester rates the service one to five, and can reopen if the fix did not hold. Repeated reopens surface in their own report: the signal that a fix did not stick.
Localization
Speaks Arabic and English
Resolve is fully bilingual. Every screen reads naturally in Arabic and English, right to left or left to right, so your team and your customers work in the language they think in.
- A complete Arabic and English interface, chosen per person.
- True right to left layout, mirrored properly, not a visual trick.
- Dates, numbers and calendars follow the language on every screen.
- Set the language, time zone and date format for each company.
English
LTR
Support dashboard
Open tickets 24
On track 96%
New request
العربية
RTL
لوحة المتابعة
التذاكر المفتوحة ٢٤
ضمن المهلة ٩٦٪
طلب جديد
How it works
From request to insight, in four moves
The same flow, whether the request comes from a colleague down the hall or a customer across the world.
1
Raise
Title, description, severity and department, that is all that is required. A reference number is issued at once, for example INC 2026 000042.
2
Route
Rules assign it the moment it lands, by department, skill, load or turn, or a dispatcher triages the queue by hand.
3
Resolve
The owner works it through statuses you defined, in a conversation the requester follows. The clock pauses when it is waiting on them.
4
Measure
The requester confirms and rates the service. The dashboard and twelve reports fill themselves in, from the same records.
Who does what
Four roles, all of them yours to change
Everybody sees a different application. The sidebar shows only what your roles allow, and every screen checks again when it opens.
Administrator
0 permsRuns the company: people, teams, workflow and every setting.
Dispatcher
0 permsTriages the queue: assigns, transfers and routes the work.
Agent
0 permsWorks the tickets they own, or the ones their department owns.
Requester
0 permsRaises requests and follows their own. Nothing else exists to them.
The difference
Focused where the big suites are bloated
You should not need a certified consultant to change who a ticket goes to.
Resolve
Legacy suites
Change workflow and routing
In app, applies at once
Consultant and deployment
SLA measured in working hours
Built in
Add on or partial
Arabic and English, right to left
First class
Partial or plugin
Honest reporting, no fake 100%
By design
Vanity dashboards
Pricing you can predict
No per seat surprises
Per agent, tiered
Trust
Secure by default, not by configuration
The safe path is the only path. You do not have to remember to switch anything on.
Hashed passwords
Stored only as a salted, iterated hash, never in the clear.
Lockout and sessions
Repeated failures lock an account; a password change ends every other session.
Tokens and strict CSP
Every form carries a token; a strict content policy blocks injected script.
Stored procedures only
All database access goes through them, which removes SQL injection entirely.
Scoped to the caller
Every query is filtered by company and by exactly what the caller may see.
Identifiers are untrusted
The id in an address is never trusted, so editing one changes nothing you cannot already see.
Questions
Everything you might ask
What is Resolve?
Resolve is a ticketing and support system. Every request that arrives, by email, phone, chat or in person, becomes a ticket with one owner, a deadline and a full conversation history, so nothing is lost and nothing is answered twice.
Does Resolve support Arabic?
Yes. Resolve is fully bilingual in Arabic and English, including true right to left layout. Each person works in their chosen language, and each company sets its language, time zone and date format, so the interface adapts throughout.
How are SLA deadlines measured?
In your working hours, not around the clock. A ticket raised at 5pm on Thursday is not judged overnight, and public holidays and shutdowns are excluded. Each severity can carry its own first response and resolution targets, narrowed per department where a team works differently.
Do I need a developer to configure it?
No. Roles and permissions, departments, severities, categories, statuses and their transitions, SLA policies, custom fields, ticket templates, assignment rules and skills are all configured by an administrator inside the app. Every change applies at once, with no deployment.
Can Resolve serve multiple companies or brands?
Yes, Resolve is multi tenant. Every record carries a company, every query is filtered by company and by what the caller may see, and a platform administrator manages tenants above them.
How do I get an account?
If your company already uses Resolve, Request access with your work email address. Resolve recognises your company from the domain of that address, so there is no company to pick and nobody can request an account into a company that is not theirs. Your own administrator approves it. If your company is not on Resolve yet, Book a demo instead.
How is ticket data kept secure?
Passwords are stored only as a salted, iterated hash. Repeated failures lock an account and changing a password ends every other session. Every form carries a token, a strict content security policy blocks injected script, all database access goes through stored procedures, and every query is scoped to the company and the caller's permissions.
Book a demo
See Resolve running on real data
A short, tailored walkthrough, no slideware. We will show you the exact flow your team would use, in Arabic or English, and answer whatever you throw at us.
- 30 minutes, on your schedule
- Live product, not a recording
- No obligation, no sales spam
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